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Pre-sales service capability
Tenchen owns complete pre-sales service system and professional pre-sales technology research and development team and service team. Starting from design concept of customers’ products, Tenchen actively participates and assists customers to make engineering planning and systematic demand analysis. This makes its products meet customers’ requirements and bring up economic benefits for customers.
It has been concentrated on seat research for more than 30 years to enhance competitiveness of customers with professional knowledge.
Starting from design concept of customer’s OEM, Tenchen actively participates and provides cost-effective solution for customers.
Professional pre-sales service team provides professional pre-sales technical consulting and support.
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Process service capability
Tenchen has set up production base near customers’ plants. It has 16 production bases in the world to guarantee product quality and timely delivery of products. Tenchen has the comprehensive professional work sequences and complete product production system for seats from research and development to product delivery.
From product design to delivery, form complete production line and keep improving and pursuing excellence.
16 production bases around the world. and coordinate to meet customers’ requirements
Serve customers nearby, deliver in time, adhere to standards and strive for satisfaction.
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After-sales service capability
Tenchen has professional informatization after-sales service tools. We are initiative and forward-looking to make after-sales service more convenient for customers. We have professional after-sales service team around the world to respond rapidly 7X24 hours. We have complete after-sales service system to ensure every demand of customers to be met quickly.
Always focus on customers, follow up in an all-round way and takeevery question of c ustomers seriously.
Quickly respond 7X24 hours and constantly improve service quality.
Patiently listen to every issue of customers and provide optimal solutions.
SERVICE
CAPABILITY
Initiative and Forward-looking
We will always focus on customers, realize added value and keep all-round track. We take customers’ satisfaction and success as our own responsibility to serve customers. Tenchen has a complete service system from pre-sales, sales to after-sales and a professional service team to realize customers’ value through professional manufacturing and lean and precision management.